I believe that great design can solve problems and create a meaningful impact on people’s lives.

What I can offer.

As part of a team, I can contribute to research, strategy and design of the creation of products, service experiences and brands.

A user centred design approach will reveal useful insights that will fuel the design process to create a solution that makes a meaningful impact.

Concepts and prototypes will be created, based on validated insights. They will be tested to identify suitable solutions that best fit the needs of the user.

Design bridges the gap between 'talk & action' and brings something tangible to the table. Concepts will be transformed into products and services. 

Circular Economy

Our economy is based on the linear model of make, use, dispose. The model of a circular economy is oriented on cycles of natural systems , to change waste to resource to reach a regenerative economy.

Social Innovation

In an age of networks, where the smallest actions can lead to system wide changes, it will be important to think global but act on a local scale. To carry out these changes, we have to respect what's allready there and empower local people.

Digital Empowerment

Digital technology has the power to transform how we live in the future. It has to be understood as a tool that helps us to create better everyday lives.

How I work.

Design is a process that begins before a problem has been defined. Gathering user insights along the journey leads to solving the 'right' problems in an effective way.

User-Research, Workshops, Co-Discovery & -Design, Interviews, Personas

User Testing, User Journeys, Service Blueprints, Scenario Planning, Brand Strategy, Presentations

Prototyping, UI/UX Design, Guidelines, Brand Design, Exhibitions, Speculative & Critical Design Solutions

2016 – 17
MA Service Experience Design
University of The Arts London (UAL)


2011 – 15
BA (Hons) Communication Design

University of Applied Sciences
Mainz (Germany)

Service Design Sprint
Samsung Arts & Design Institute
Seoul (South Korea)

UX Design Sprint
Deutsche Bahn AG
Frankfurt am Main (Germany)

Work Experience

2018 – Present
Service & Interaction Designer
London (UK)

2015 – 16
UX Designer
Scholz & Volkmer
Wiesbaden (GER)

Design Intern
Martin et Karczinski
Munich (GER)

User Centred Design, ­Ethnographic Research & Contextual ­Research, User ­Research, Co-Design, Trend Research, Co-Discovery, Scenario Planning, Prototyping + Testing, Critical Thinking, Information Architecture, Wireframing, Visual Design, Typography, Project Management

Tools: Adobe CC (.psd/.indd/.ai/.aex), Sketch, Axure, Flinto

Thomas Wagner
N1 7RB London

+44 7763 397587

If you’d like to discuss a project with me, I would love to hear from you: mail@wagnerthomas.org